Services

The Portfolio Health Check is just one method by which we manage a client’s portfolio.
This detailed audit tool obtains information about your organisation and your insurance requirements. It focuses on and analyses:

– Company structure and entities to be insured
– Full description of your occupation and your business activities
– Risk exposures and their impact on your operation
– Claims history
– Hazards
– General – from self insurance to risk appetite
Upon appointment as your broker, we will undertake this Portfolio Analysis and present any recommendations that we believe to be relevant to your business and ensuring adequate cover.

Management of claims is a critical element of the exceptional service we offer. Capital Innovation Insurance Group Pty Ltd has dedicated claims staff for all non-Workers Compensation insurance related claims.

Our approach to claims is a pro-active one with an effective flow of communication between your business and Capital Innovation Insurance Group Pty Ltd. We do not wait for Insurers to contact us; we contact them on your behalf.

Whilst it is our first priority to ensure losses are avoided it is a requirement that any loss be managed immediately and future loss is minimised as much as possible.

Our General Insurance Claim Team is responsible for claim notification and lodgement to Insurers, following up investigation between Insurers and Assessors and administration.

All claims management reports with the exception of workers compensation will be coordinated through our claims team, giving you confidence that in the event of a claim, we are working hard for you.

Traditionally workers compensation claims were handled by the relevant insurance companies directly. However, as an insurance broker, we keep up to date with the claims with our Workers Compensation claims manager actively monitoring and administering the claims. We have an electronic claims system which allows us to assist you with management of the claims and appropriate paperwork relating to them.

Ensuring you are aware of any legislation changes and the impact this may have on you.

If your business suffers financial loss as a result of an insurable event, business insurance can help meet the cost and limit the effect on your operation. Business Insurance can cover you for resulting from: